1. Information We Collect
While you interact with our website and services, we may gather the following types of details:
- Personal Identifiers: Name, email address, and shipping details provided during checkout
- Technical Data: IP address, browser version, and device characteristics used for diagnostics and system protection
- Order History: Records of your purchases and payment methods (excluding any private keys or recovery phrases)
- Customer Support Records: Copies of conversations held with our service representatives via email or live chat
Note: We never request or retain your private crypto keys or seed phrases under any circumstances.
2. Purpose of Data Use
The information collected is applied to:
- Process and fulfill your purchase transactions
- Deliver technical support and assistance
- Improve our solutions and enhance user experience
- Safeguard against fraud, abuse, and unauthorized access
- Meet obligations under applicable legal frameworks
We do not trade or sell your personal data to third parties.
3. Safeguarding Your Data
To protect your information, we apply advanced security measures, such as:
- Encrypted data transfer using TLS 1.2 or higher standards
- Processing transactions through PCI-compliant gateways
- Regular penetration testing and security monitoring
- Restricted access with enforced multi-factor authentication
Please be aware that no digital system can provide a 100% guarantee of security.
4. Sharing with External Services
In specific cases, we may share data with trusted partners, such as:
- Logistics Providers: FedEx, DHL for order shipment and tracking
- Payment Partners: Stripe, PayPal, Coinbase Commerce for secure financial operations
- Analytics Tools: Google Analytics with anonymized IP tracking
Each partner complies with global privacy frameworks, including GDPR and CCPA regulations.
5. Your Privacy Rights
You are entitled to:
- Access the personal information associated with your account
- Request updates or corrections to outdated or inaccurate records
- Request deletion of your data when legally applicable
- Opt out of promotional content
- Withdraw prior consent for specific data uses
To exercise these rights, please email us at [email protected].
6. International Data Transfers
As we operate from the United States, your personal data may be stored or processed in other jurisdictions, including:
- Distribution hubs in the European Union and selected Asian regions
- Cloud hosting solutions across multiple global data centers
We rely on Standard Contractual Clauses to ensure compliance with EU data protection regulations for international transfers.